Hitachi Construction Machinery

Hitachi Construction Machinery (Europe)

Hitachi Construction Machinery (Europe)

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Support chain

If you’re interested in finding ways to reduce the total cost of ownership of your construction equipment, Hitachi Support Chain will help you to make substantial savings over the lifetime of your machines. Encompassing all of our after-sales services, it contains Global e-Service, Hitachi Extended Life Program (HELP) and service contracts, technical support and Hitachi Parts.

Each of these is a vital link in the chain of support we offer you via the dealer in your country, and can help to boost productivity, minimise downtime, reduce running costs and ensure a high resale value. Collectively, they give you peace of mind that your machine is working as reliably and efficiently as possible.

First-class service

You can expect first-class after-sales service from your Hitachi dealer. They have the tools, knowledge and resources to ensure that you get the best performance from your machine. In addition to their technical expertise, they can offer you extended warranty options and service contracts, preventative maintenance advice, and assistance with parts and components.

Extended warranty and Service contracts

If your Hitachi equipment works in severe conditions, or you want to minimise your repair costs, ask your local dealer for HELP (Hitachi Extended Life Programme). This unique extended warranty helps to prevent downtime and optimise the performance of your machine, ensuring a higher resale value.

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Technical Support & Training

Your local dealer knows your Hitachi machine inside-out, and their service technicians have the tools and expertise to ensure you get the most from your equipment. Thanks to the training we provide at our state-of-the-art facilities in Amsterdam, your highly skilled service team can be trusted to maintain your machine to a superior standard. We are also able to provide training closer to home, at a local depot.

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Fleet management

We developed Global e-Service because we want to help your business run smoothly and ensure you get a positive experience working with Hitachi construction equipment. You can use two systems as part of Global e-Service: Owner’s Site and ConSite. Both will give you a valuable insight into your machine’s operation, and will help you to increase productivity, enhance efficiency, maximise availability and reduce your running costs.

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Global e-Service

Global e-Service is available to you and your dealer for monitoring the performance of your Hitachi machines remotely. The online application enables you to access and share data for Zaxis medium and large crawler excavators, wheeled excavators and a range of ZW wheel loaders.

The data includes meter readings, location, fuel consumption figures and CO2 emissions, and gives you an valuable insight into your machine’s operation. Monitoring and analysing these figures each month will help you to increase productivity, enhance efficiency, maximise availability and reduce your running costs.

Owner’s Site is an online management tool available to you as part of Global e-Service (and accessed via www.globaleservice.com). This user-friendly resource has been designed to make it easy to find out all you need to know about your fleet of construction machinery.

Ratios of operating and non-operating hours can help to enhance efficiency on busy job sites. Maintenance information will help you minimise downtime and plan ahead with your dealer to ensure that Hitachi Parts and technical support are available when you need them. You can manage your running costs by analysing fuel consumption figures, and stay on top of environmental regulations thanks to highlighted CO2 emissions.

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ConSite is an automated data report service available to you as part of Global e-Service. You receive a monthly email summary with a detailed analysis of operational data, ratios and hours, so you can see how productive and efficient your machines have performed. All the information from the report is stored in the Owner’s Site as well, for easy reference. Daily working hours and fuel consumption are highlighted in a colour-coded calendar format.

Non-operation and swing efficiency ratings are also included in the report. And in the unlikely event of a fault, ConSite will send you and your Hitachi dealer an emergency alarm report, so action can be taken quickly to minimise disruption.

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You can find all of the Hitachi Parts you need on our online catalogue. It allows you to search easily by machine model code, model name or part number, and also contains illustrations of all parts, providing easy navigation to the item you are looking for.

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Parts

Hitachi Parts are available for new and older models at competitive pricing. They include Hitachi Genuine Parts, remanufactured components, Performance Parts and undercarriage parts. All are manufactured to give you the same high levels of reliability, durability and quality as our machines. As a result, your equipment runs with optimum performance and ultimately achieves a higher resale value.

Depot

When you order a part from your local dealer, it will be dispatched from our dedicated European Parts Depot in The Netherlands within 24 hours. Based in Oosterhout, the 53,000m2 HCME European Parts Depot is one of only six such depots outside of Japan. It houses up to 70,000 parts items and is equipped with an efficient handling system to quickly source the right product for your machine, whether it’s a one-tonne mini or 800-tonne giant excavator.

Why use Hitachi Parts?

“Using Hitachi Parts is effective in
prolonging the life of our machines,”
says
Vladimir Kvyatkovskiy,
Chief Mechanical Engineer,
Shubarkol Komir.

“We buy Hitachi Parts to ensure a favourable
cost of ownership,”
says
Tuomo Kemppe,
Maansiirtoliike Kemppe Oy.

“We use Hitachi filters because of the
undoubted quality,”
says
Peter David,
Head of Machines Planning
at Heros Sluiskil.

Our parts

Hitachi Parts cater for models of all ages and budgets of all sizes. They include Hitachi Genuine Parts, remanufactured components, Performance Parts and undercarriages. All are manufactured to give you the same high levels of reliability, durability and quality as our machines. As a result, your equipment runs with optimum performance and ultimately achieves a higher resale value.

Filters

One of the simplest yet most effective measures you can take to reduce operating and maintenance costs is to maintain the cleanliness of your machine’s systems. Using Hitachi genuine oil and fuel filters will not only keep your machine exceptionally clean, but will also make its engine and hydraulic components last longer.

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Performance Parts

To help your machines cope with challenging environments and demanding deadlines, Hitachi Performance Parts are specifically engineered to give greater durability, enhanced performance and a longer life span. The range includes: LED working lights, fuel cap, toolbox, air breather, stainless-steel exhaust pipe, seat covers and a range of floor mats for excavators and wheel loaders.

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GET

Our ultra-large excavators are already renowned for their reliability, but with Hitachi Genuine Ground Engaging Tools (GET), you can expect even greater productivity from your mining fleet. Manufactured from high-grade steel and tested to the same high standards as all Hitachi construction equipment, our GET are specifically engineered for hard rock mining applications. They improve penetration and enhance the overall digging power of your

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Remanufactured Components

Hitachi remanufactured components offer a reliable and cost-effective way to keep your machine working well, as part of preventative maintenance. Tested to the same exacting standards as new parts and meeting the latest specifications, they are an economical option and can help get you back up and running as quickly as possible.

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Undercarriage

The undercarriage of your Hitachi excavator or crawler crane is vital to keep it in optimum condition and its components must be extremely durable. Using a Hitachi Genuine Undercarriage will ensure that your machine works safely and efficiently, with high levels of productivity for a lengthy period of time, and low running costs.

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Lubricants

To get the best performance from your construction equipment, use Hitachi Genuine Oils. Developed by the Hitachi R&D team, they will protect vital components, extend machine life and reduce your running costs.

Dealer network

You can rely on our network of local dealers to provide you with a first-class service – for sales, delivery and maintenance of your Hitachi construction equipment. With expert training at our facilities in Amsterdam, and continuous access to our sales, service and parts teams, your local dealer offers the support your business demands.

Once your Hitachi machine is up and running, get the most from it using our comprehensive after-sales package, Support Chain. This includes parts, extended warranty and service contracts, technical support, and our online remote monitoring application, Global e-Service. With this extensive set of tools, our dealers give your business the edge in an increasingly competitive industry.

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