WAJAX is an authorized distributor of Hitachi Construction Machinery in Canada, with over 120 branches and 35,000 customers across the country. Michel Cornellier, Regional Sales Manager for the Québec Construction Division of WAJAX, is proud of the relationship between the two companies. Michel stated “Our partnership with Hitachi Construction Machinery is a success story. We have a bright future ahead of us.”

WAJAX has been working with Hitachi Construction Machinery  for over 30 years, starting in Western Canada in 1993 and then expanding to Eastern Canada in 2001.

Mr. Cornellier began his career with WAJAX in 1999, so it is no exaggeration to say that Hitachi Construction Machinery's equipment have been a constant part of his career. How does Mr. Cornellier perceive Hitachi Construction Machinery's machines? “They have an excellent reputation. They are sturdy, easy to operate, and well designed. All of our customers love Hitachi Construction Machinery's equipment.”

Martin Ethier, a WAJAX  Service Manager located in Laval, Québec, says he can see why customers choose Hitachi Construction Machinery. “There are many reasons why customers choose Hitachi Construction Machinery, one of which is the availability and reliability of their parts. Hitachi Construction Machinery has a platform that allows us to interact with their engineers and support staff in real time enabling us to provide the parts and services customers promptly.”

Sylvain Turgeon, a WAJAX Technician who works on Hitachi Construction Machinery equipment, prepares machines for delivery to customers. He agrees that Hitachi Construction Machinery technical support is excellent. “Recent machines come with satellite tracking. By entering the serial number, you can track the machine from anywhere in the world, and even check the machine’s engine pressure, motor output, and hydraulic pump temperature in real time. Thanks to this feature, I can identify problems from the comfort of my office.” 

WAJAX employees are committed to staying on top of the latest Hitachi Construction Machinery solutions for their customers. They attend training programs to learn about new products and technologies, so they can provide their customers with the best possible service.

Daniel Plouffe, Business Development Representative at WAJAX, says: “Every Monday I have a meeting with my boss, Michel. We talk to our sales representatives and ask about the status of our customers' work. If there is a problem, we fix it as soon as possible. Our work does not end with the sale of the product; WAJAX provides a superior level of service, which includes follow-up support. This attitude leads to trust - which is why many customers purchase equipment from WAJAX.” “My blood is orange,” chuckles Mr. Plouffe, “It is clear how much pride everyone at WAJAX takes in working with Hitachi Construction Machinery.”

Recently, WAJAX and Hitachi Construction Machinery have expanded their direct relationship.  “Customers who are unfamiliar with Hitachi Construction Machinery may purchase just one machine to start, but soon we have seen the number of Hitachi Construction Machinery equipment purchased grow quickly and, before you know it, a customer has a fleet of 60 machines,” says Mr. Cornellier. “We need to make sure we have the infrastructure and resources in place to support our customers.” 

Mr. Cornellier added: “WAJAX’s partnership with Hitachi Construction Machinery is a true success story. We have a bright future ahead of us. The coming years will be exciting for both companies!”