Hitachi Construction Machinery Launches a "3D Parts Catalog", Which Displays 3D Models of Hydraulic Excavator Parts in Japan

Reduces the number of man-hours spent on searching for parts and provides rapid support to customers

The parts catalog searches for the parts needed when performing maintenance and replacing parts on customer machinery and is utilized to verify part names, quantities, the part numbers, etc. needed when placing an order. In Japan, the parts catalog is being utilized by the sales and service managers, Authorized Dealers and so on of Hitachi Construction Machinery Japan Co., Ltd. (Head office: Soka, Saitama Prefecture, President and Representative Director: Masaaki Hirose), which takes care of both the sales and the parts and service business in Japan.

The parts catalog which is currently being utilized shows the parts with flat (2D) illustrations. The flat illustrations depict all of the parts supplied as service parts in a disassembled state with a fixed perspective. Therefore, it is difficult for the sales and service managers to match the images with the actual machinery and parts that they are looking at, which sometimes results in miscommunication when responding to customer inquiries. In addition, because the parts catalog is divided by electronic system, hydraulic system, structure manufactured by cutting and welding steel, and other categories and customer machinery comes with various specifications and options, it can be challenging to quickly find information about the parts that the managers wish to check.

In order to solve such issues, Hitachi Construction Machinery decided to introduce the 3D Parts Catalog which can intuitively and rapidly verify necessary parts information. For example, in the case of the ZX200-7 medium excavator, the parts catalog provides 3D models of more than 8,000 parts in 2,000 different types to enable the user to verify all of the parts together on one screen. In addition, support can be provided to customers faster than ever by intuitively identifying parts from the same perspective as the actual machinery and parts without depending on experience or knowledge. In an internal trial, the search time was shortened by roughly 20% using the 3D catalog compared to searches with the 2D catalog.

The Hitachi Construction Machinery Group aims to establish the "optimal relationship between humans and machines" and will help "improve safety," "improve productivity," and "reduce life cycle costs" while engaging with customers in the collaborative creation of "Reliable Solutions" that solve customer issues going forward.

About Hitachi Construction Machinery Co., Ltd.

Hitachi Construction Machinery Co., Ltd. (TSE: 6305), headquartered in Tokyo, Japan, is a construction machinery manufacturer which globally deploys development, manufacturing, sales, and service businesses for its hydraulic excavators, wheel loaders, compaction equipment, and mining machinery, etc. In addition to its new machinery business, Hitachi Construction Machinery is expanding its "value chain businesses" of parts and services, remanufacturing (parts and machines), rentals, and used equipment as it aims to grow together with customers as a true solutions provider that offers innovative solutions to customers. With roughly 26,000 employees around the world, the consolidated sales revenue for Hitachi Construction Machinery was 1,405.9 billion yen for fiscal year 2023 (ended March 2024) with an overseas sales revenue ratio of 84%. For more details, please see the company's website.

Information contained in this news release is current as of the date of the press announcement, but may be subject to change without prior notice.