Hitachi Construction Machinery Hosts the “Service Technician Competition 2024”
Hitachi Construction Machinery Group companies from around the world pose
for a commemorative photo as "One Team"
Hitachi Construction Machinery hosted the Service Technician Competition 2024 over two days―October 16 and 17―at the Technical Training Center in Kasumigaura, Ibaraki Prefecture. This competition aims to increase the technical skills, proposal abilities, and motivation of service personnel, thereby improving service quality, stable operation of machinery, and customer satisfaction. Since the first time this competition was held in 2002, it has been organized every year except the period of the COVID-19 pandemic from 2019 to 2022. This year marks the 20th anniversary of the Service Technician Competition.
A total of 10 contestants selected from direct and independent dealers in 10 regions from around the world, including North America, Europe, Asia, and Africa, competed in the knowledge test, practical test, measurement test, and reporting test. This year, the Most Valuable Service (MVS), which is awarded to the most excellent service personnel, was won by Mr. Timothé Brisset from Hitachi Construction Machinery France, our affiliated sales and service company, in the ZX200-7 category and Mr. Wang Meng from Wulumuqi Zhongchenweiye Construction Machinery, a dealer in China, in the ZX200-5G category.
Hitachi Construction Machinery will continue to improve service quality, stable operation of machinery, and customer satisfaction throughout the world with our service solution ConSite, which remotely monitors on-site machinery, and by leveraging our knowledge and experience in direct sales and service systems that we cultivated in Japan, other parts of Asia, and Africa.
Overview of Competition
The competition used two hydraulic excavator models, the ZX200-7 and the ZX200-5G, to accommodate the differences in the varieties of models handled in different regions due to their exhaust gas standards for hydraulic excavators.
1. Knowledge test
Contestants are tested on their knowledge of hydraulics, electricity, mechanics, and other areas of basic knowledge.
2. Practical test
In this event, contestants deal with realistic problems and inspection requests brought in by customers. Such problems may be the engine not starting, or the hydraulic excavator's front attachment moving too slowly. Using ConSite’s alarm notifications as clues, the contestants check the problems in the machine and perform recovery. They record the results in ConSite Shot, the inspection report creation app.
3. Measurement test
In this event, contestants work on a possible open circuit in the wire harness of a wheel loader by identifying the correct measurement locations based on the circuit diagrams and measuring the electrical resistance in the wiring using the multimeter (measuring instrument).
4. Reporting test
This event tests the contestants’ reporting skills to their superior after they have completed inspecting and repairing customer machinery. Based on the report they created on ConSite Shot within the time limit, the contestants report to their superior regarding the details of service and proposals that they offered to the customer.
Award ceremony
The two MVS winners were awarded a presentation plaque from Mr. Hiroshi Hosokawa, Executive Officer and President of the Spare Parts and Service Business Unit.
Service Solution ConSite (Hitachi Construction Machinery Global Website)
