Hitachi's Support Chain is an end-to-end machine support solution created to protect your investment. Taking advantage of these services will help you to lower the total cost of ownership, by optimising productivity, minimising downtime, reducing running costs and ensuring high resale values. Above all, Hitachi's Support Chain provides peace of mind that your Hitachi machinery is performing reliably at the highest level.

Global e-Service allows you and your local dealer to monitor the reliable performance of your Hitachi equipment online. Operational data, including working hours, pressures, temperatures and payloads, as well as fuel levels and consumption figures, is sent from your machine on a daily basis via GPRS or satellite to a main server managed by Hitachi. It is then processed and available for you to view on the Global e-Service website.

If your equipment operates in severe working conditions and needs additional protection to a full manufacturer’s warranty, or you wish to minimise equipment repair costs, you can benefit from the comprehensive service contracts from your Hitachi dealer. These will help to reduce downtime and ensure higher resale values of your Hitachi equipment.

As a Hitachi customer, you can rely on professional service technicians to provide the highest level of aftersales support. With full and regular technical training, each Hitachi technician has access to all latest technical information available in the Hitachi organisation. They can then apply this knowledge to ensure you get the most from your Hitachi machine, optimising productivity and minimising downtime.